FAQS

Frequently Asked Questions (FAQ)

1. What is Velvetevow?

Velvetevow is a modern women's fashion store offering stylish and comfortable collections, including shirt dresses, knitwear, jackets & coats, and women's tops designed for everyday elegance.

2. How can I place an order?

To place an order, simply browse our collections, add your favorite items to your cart, proceed to checkout, and complete your payment securely.

3. What payment methods do you accept?

We accept secure payment methods including major credit and debit cards and other available payment options shown at checkout.

4. How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

United Kingdom: 3–7 business days
United States & Canada: 7–14 business days
International Orders: 7–20 business days

Delivery times may vary depending on location and carrier conditions.

5. How can I track my order?

Once your order has been shipped, we will send a confirmation email with tracking information when available.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist before your order is processed.

7. What is your return policy?

We offer a 30-day return period. Items must be unused, unworn, and in original condition with tags attached.

Please contact our support team before returning any item.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with your order details and photos. We will help resolve the issue.