FAQS

Welcome to velvetevow! We are happy to help you. Below are answers to some of the most frequently asked questions about our products, orders, shipping, returns, and refunds.

1. What products does velvetevow offer?

velvetevow offers elegant bridal and women's fashion, including wedding dresses, bridal gowns, lace dresses, and sophisticated outfits for special occasions.

2. How can I place an order?

Simply browse our website, select your favorite product, choose your preferred size and color, add it to your cart, and proceed to checkout.

3. What payment methods do you accept?

Available payment methods will be displayed during checkout. Please select from the payment options provided on our website.

4. How long does order processing take?

Order processing generally takes 1–3 business days, excluding weekends and public holidays.

5. How long does shipping take?

Our estimated standard delivery time is 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service.

6. Do you offer free shipping?

Yes! velvetevow offers free standard shipping on eligible orders. No additional standard shipping fees are charged at checkout for qualifying orders.

7. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

8. How do I choose the correct dress size?

Please carefully review the size chart on the product page before placing your order. Some products may use Asian sizing, which can run 1–2 sizes smaller than European or American sizing.

If you are between two sizes, we recommend choosing the larger size.

9. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@velvetevow.shop. Requests are subject to order processing and shipment status.

10. What is your return policy?

Eligible items may be returned within 14 days of delivery, provided they meet our return conditions. Items must generally be unused, unworn, unwashed, and in their original condition.

Please review our Return and Refund Policy for complete details.

11. Can I return a damaged or incorrect item?

Yes. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos so we can review the issue.

12. How long do refunds take?

Once your returned item has been received and inspected, approved refunds are generally processed within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

13. Can I exchange an item for another size?

Please contact our customer support team to ask about an exchange. Exchanges are subject to product availability and approval.

14. Will the product color look exactly like the pictures?

We do our best to display accurate product images. However, actual colors may vary slightly due to different screen settings, lighting, and device displays.

15. How can I contact velvetevow?

If you have any questions or need assistance, please contact us:

Store Name: velvetevow

Email: support@velvetevow.shop

Business Address: 8647 San Ysidro Ave, Gilroy, CA 95020, United States