Refund policy
Return & Refund Policy
At Velvetevow, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unused, unworn, and in their original condition.
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Have all original tags attached.
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Be returned in the original packaging whenever possible.
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Be accompanied by proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale or clearance items
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Personalized or customized products
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Items showing signs of wear, damage, or alteration caused by the customer
How to Start a Return
To initiate a return, please contact our support team with your order number and reason for the return.
Email: support@velvetevow.shop
Our team will provide return instructions and the appropriate return address.
Please do not send items back without receiving return authorization.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used during purchase.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item received
We will work quickly to provide a suitable resolution.
Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the original item and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping fees are non-refundable unless required by applicable consumer protection laws.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Velvetevow
📞 +44 020 7627 0169
📍 71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom