Shipping policy
At velvetevow, we are pleased to offer free shipping on all eligible orders. Our goal is to deliver your favorite bridal and fashion pieces safely and conveniently.
1. Free Shipping
We offer free standard shipping on all eligible orders. No additional shipping fees will be charged at checkout for qualifying orders.
2. Order Processing Time
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Order processing takes approximately 1–3 business days.
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Orders are processed Monday through Friday, excluding public holidays.
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Once your order has been shipped, you will receive a shipping confirmation email.
3. Shipping and Delivery Time
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Estimated delivery time is 3–7 business days after dispatch.
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Delivery times may vary depending on your location, courier services, customs procedures, and other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, we will send you a tracking number by email, when available, so you can follow your shipment.
5. Shipping Delays
Although we work hard to deliver orders on time, delays may occasionally occur due to weather conditions, holidays, customs inspections, or courier-related issues.
We appreciate your patience and understanding.
6. Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order. velvetevow is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
7. Contact Us
If you have questions about shipping or your order, please contact us:
Store: velvetevow
Email: support@velvetevow.shop
Business Address: 8647 San Ysidro Ave, Gilroy, CA 95020, United States