Shipping Policy

At Velvetevow, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking details when available.

Shipping Time

Estimated delivery times:

• United Kingdom: 3–5 business days

• United States & Canada: 7–14 business days

• International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order is dispatched, you will receive a shipping confirmation email.

If tracking information is available, it will be provided so you can follow your package journey.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please ensure your:

• Name

• Address

• Postal code

• Contact details

are correct before completing your purchase.

Velvetevow is not responsible for delays or failed deliveries caused by incorrect shipping information.

Customs & Import Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations.

Any applicable charges are the responsibility of the customer.

Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact our support team and we will assist you.

Contact Us

If you have any questions regarding shipping, please contact us:

Velvetevow

📧 Email: support@velvetevow.shop

📞 Phone: +44 020 7627 0169

📍 Address: 71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom

Thank you for choosing Velvetevow. We appreciate your trust and support.